Frequently Asked Questions
Everything you need to know about your musical journey with us.
How do you ensure instruments are not damaged during shipping?
We use professional-grade, shock-absorbent packaging and double-walled boxes specifically designed for musical instruments to ensure they arrive in perfect tuning and condition.
What is your return policy for gear and accessories?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return it in its original packaging for a full refund or exchange.
Do you provide a warranty on electronic equipment?
Yes, all new electronic equipment, including amplifiers and pedals, comes with a standard 1-year manufacturer warranty against defects.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer financing options through Klarna and Affirm for higher-priced instruments.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.